The UW Facilities Customer Care Team is changing its hours of operation to improve coverage during the core workday hours. The new hours are 7 a.m. to 4 p.m. on weekdays and will be effective as of Monday, November 2.
Emails, phone messages and texts sent outside those hours will be addressed the following business day. In addition, the Customer Care phone number (206-685-1900) will continue to have the 24/7 option of pressing “0” to report emergencies to the campus police.
University community members can also always make a new service request or check the status of existing requests by going to our website.
Thank you for your patience as Facilities makes this change. A poster with the new hours can be downloaded here.