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UW Facilities

Serving today. Preserving tomorrow.

Building Maintenance

We fix what is broken and keep everything else working properly. If you have leaks, squeaks, breaks, graffiti, strange noises, smells, or issues with your clocks, sprinklers, fire alarms, elevators or room temperature (HVAC), UW Facilities is here for you.

Who is Eligible to Use This Service?
Campus Visitors (without a NetID)

Varies. Maintenance services are state funded unless provided to an auxiliary operation, self-sustaining unit, and/or if the unit recharges for its services. Customers must also pay for requested services that exceed the preventive maintenance cycle or are beyond the routine level funded by the state.

For specific inquiries, contact the Care Team.

Request the Service

(FS-WORKS requires a NetID login)

Campus visitors without a NetID can report issues to the Care Team.

Response Times

Emergencies are unplanned maintenance events that pose a risk to safety, property or critical operations. We respond and stabilize within one business day.

High priority situations are unplanned maintenance events that pose a risk to business operations or environments and have the potential to escalate into an emergency event. We respond and stabilize within one business day, and correct within seven business days.

Routine corrective maintenance includes repairs, replacement or restoration. We respond within four to seven business days and correct within 25 business days.

Planned work is scheduled to be completed at a designated time and date.